Complaint Handling Procedure | ISO 9001:2026
Establish a documented process for timely receipt, review, investigation, trending, corrective action, customer response and closure of customer complaints, with feedback to risk management and customer satisfaction monitoring. This editable complaint handling procedure is part of the A.P. Lyon ISO 9001 QMS family for ISO 9001:2026, written for manufacturers and their suppliers.
What you receive
One digital ZIP containing the editable SOP 8-001-Q Word procedure and a PDF copy.
Also included: FORM 0020-Q, the form this procedure uses.
Using an eQMS? These editable Microsoft Office files can be imported into any electronic quality management system (eQMS) that manages Word and Excel documents, or used in a paper-based system. Adapt the approval, signature and record steps to your system's workflow, and validate the eQMS software under your own QMS. See how to use A.P. Lyon procedures in an eQMS.
Systems containing this procedure
A system package includes this procedure with the quality manual, lists and other procedures. Review its content list before purchasing both.
Before implementation
Adapt responsibilities, process steps, acceptance criteria and records to your organization, products and customers. Confirm the applicable statutory and regulatory requirements before approval and use. This download supplies documentation, not executed testing or certification.
